We understand our customers’ needs to receive quality advice and service, and for any costs/fees to be competitively priced and clear before any work is undertaken.
To ensure this is achieved, all Totus personnel undergo extensive training prior to becoming licensed to provide any advice or service to you, and are continually monitored throughout the process, as well as receiving regular professional development in their area of specialisation to ensure they are always up to date with product knowledge.
We have been authorised and regulated by the UK Financial Services Authority since 2000 and passport this license into other European centres, to ensure customers receive the same standard of service, wherever they are based.
We also regularly review our service levels and appreciate feedback on how we can improve, as our relationship with you is key.
For further information concerning regulation and compliance or to provide feedback on the service you have received, please contact:
Chris Deacon, Compliance Director, Totus